Privacy Policy

This Privacy Policy explains how Waygate ("we", "us", "our") collects, uses and shares information when you play Waygate™, visit our website, or use any related services (together, the "Services"). By using the Services, you agree to the practices described here.

1. Information We Collect

Information you give us. When you create an account we collect your username, email address, password (stored in hashed form) and date of birth. If you contact support, we keep the contents of your messages.

Gameplay information. We record how you play: characters, inventory, progress, achievements, in-game transactions, guild and party membership, and your interactions with other players, including text and voice chat where those features are available.

Device and usage information. We automatically collect your IP address, device type, operating system, browser, language, approximate location derived from your IP address, session times, performance and crash data, and similar technical information.

Purchase information. Purchases are handled by third-party payment processors. We receive a record of each transaction, but we do not receive or store your full payment card details.

2. How We Use Information

• To provide, operate and maintain the game, including saving your progress and running multiplayer servers.
• To create and manage your account and process purchases.
• To detect, investigate and prevent cheating, fraud, abuse and violations of our Terms of Use.
• To moderate chat and other player content and keep the community safe.
• To fix bugs, improve performance, and develop new features and content.
• To communicate with you about your account, updates, events and support requests.
• To comply with legal obligations and enforce our rights.

3. Information Other Players Can See

Waygate is an online multiplayer game. Your username, character names and appearance, guild membership, rankings and anything you say in public or group chat are visible to other players. Do not share personal information in chat or in your username.

4. How We Share Information

We do not sell your personal information. We share it only:

• With service providers that host our servers, process payments, provide analytics, or help with support and moderation, who may use it only to perform services for us.
• When required by law, or to protect the safety, rights or property of our players, us or others.
• In connection with a merger, acquisition or sale of assets, in which case this policy continues to apply.
• With your consent, or at your direction.

5. Cookies and Local Storage

We use cookies, local storage and similar technologies to keep you signed in, remember your settings, and understand how the Services are used. You can control cookies through your browser settings, but some features may not work without them.

6. Data Retention

We keep your information for as long as your account is active and as needed to provide the Services. After you delete your account, we delete or anonymize your information within a reasonable period, except where we must keep it to meet legal obligations, resolve disputes, prevent fraud or enforce our agreements.

7. Security

We use reasonable technical and organizational measures to protect your information. No system is completely secure, so we cannot guarantee the security of information transmitted to or stored by us. Keep your password private and tell us right away at support@waygate.in if you believe your account has been compromised.

8. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. You can unsubscribe from marketing emails at any time using the link in the email. To make a request, contact us at the address below. We will not discriminate against you for exercising these rights.

9. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, please contact us and we will delete it.

10. International Transfers

We and our service providers may process your information in countries other than the one where you live. Where required, we use appropriate safeguards for these transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the game, by email, or on our website before they take effect. The "Last updated" date above shows when it was last revised.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at legal@waygate.in.